Frequently Asked Question
What products do you offer?
At KopaDot, we offer a collection of new and refurbished smartphones, smartwatches, tablets, and accessories for everyday use. Our selection includes products available in different models, colors, storage options, and condition categories to support a range of preferences and technology needs.
Each product listing provides clear product images, available options, and essential product details to help customers review and select items based on their requirements. Our collection is presented to allow straightforward browsing and informed purchase decisions through accurate and consistent product information.
How can I place an order?
Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.
What payment methods do you accept?
We accept payments through American Express, Apple Pay, Bancontact, Diners Club, Discover, Google Pay, Klarna, Maestro, MasterCard, PayPal, Shop Pay, UnionPay, Visa.
How long does shipping take?
Orders are processed within 1–2 working days. Delivery time depends on the destination and shipping method selected at checkout. UK standard shipping usually takes 2–4 business days, while other available destinations may have different delivery times and shipping costs.
Do you offer international shipping?
Yes, we currently ship to the United Kingdom, Ireland, European Union, Canada, and the United States. Available shipping methods, delivery times, and costs are shown at checkout based on the delivery address.
Do you provide delivery to a pickup point?
We offer Evri pickup point delivery only to customers in the United Kingdom.
What happens if my payment is declined?
If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.
What is your return window?
Customers in the United Kingdom may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.
Who pays for return shipping?
If you receive a defective, faulty, or incorrect item, KopaDot covers the return shipping cost. If you change your mind or order the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.
Do you charge restocking fees?
No, KopaDot does not charge any restocking fees.
How long do refunds take?
Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.
Company Information
Company Name: KopaDot
Address: Suite 6A, 10 Duke Street, Liverpool L1 5AS, United Kingdom
Phone: +44 808 502 0414
Email: sales@kopadot.co.uk
Customer Support Hours
Monday – Friday: 09:00 AM – 05:00 PM
Saturday & Sunday: Closed
Time Zone: (GMT+00:00) Greenwich Mean Time (London)
Response Time: We respond within one business day